Information Technology

If you are looking for Online training and review material for Faculty and staff, please go to this Blackboard location:  Center for Innovation and Teaching Excellence (CITE): Resources, Development and Training for Faculty & Staff


The dedicated staff members and student workers in this department are committed to supporting the technological needs of all Ashland University students, faculty and staff members.

The three functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community.

IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise.

IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community.

We look forward to serving you and look forward to hearing your recommendations for new technologies and services.

Bb Learn

Free and Discounted Software Available for Students, Faculty and Staff

The latest versions of Microsoft Office for both Windows and Mac are now available for free through
You can access your free copy of Microsoft Office by follow the directions in the PDF below 

Please note: That you are not required to upgrade to Office 365 if you already have a version of Microsoft Office licensed and installed on your machine 

Download Instructions

Phishing Emails

Keep in mind the following tips for identifying and avoiding phishing scams:

  • Check links in emails carefully. Never follow links that contain misspellings or that go to suspicious domains.
  • Never download attachments that you weren't expecting.
  • Watch out for a sense of urgency or the threat of consequences; they're used to rush you into acting without thinking.
  • Make sure that the information in the email (sender, subject, content, signature, etc.) makes sense together. Watch out for discrepancies and poor grammar and writing.
  • Verify the content of the email only by contacting the alleged sender using a published phone number, verifying the message in person, or by confirming the information in a separate publication. Never reply directly to the email.

Additionally, forward suspicious emails: and from within GMail, please mark suspicious email as spam.

Regular Maintenance Windows

The Office of Information Technology reserves Saturday evenings from 10 p.m. through Sunday mornings at 8 a.m. for scheduled maintenance on the network and computer systems. While network and other services may be available during this time period, this is not guaranteed.
In addition, services may be interrupted for short periods before 8 a.m. for system checks and equipment restarts. Any other maintenance outside of these reserved maintenance windows will be announced in advance in the Ashland University Campus Communications and all scheduled outages on the Learning Management System (Bb Learn) will be announced well in advance and posted on the Bb Learn system login page.
Unplanned and unscheduled system and network outages may be announced via campus email or text notification depending on length and impact of the outage. To sign up for text notifications or to check your status, please visit the Emergency Notification System webpage.

Network Status:

Hours of Operation

Regular Hours of Operation:
Monday-Thursday: 8:00 a.m. - 7:00 p.m.
Friday: 8:00 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 1:00 p.m.
Sunday: Closed

After Hours Support call Safety Services at 419-289-5555

Information Technology
100 Patterson Hall
Ashland University
401 College Ave.
Ashland, OH 44805

Tel: 419-289-5405
Ext: 5405

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Video Request Form

Technology on MyAU Portal

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