Are you having trouble with your computer? Air conditioner or heater not working? Notice a problem with the website? Submit a ticket to let us know about the problem, and we will work to get it resolved. You may submit a ticket for IT services, Facilities Management & Planning and for Web Services. Please read the descriptions below carefully to ensure that you are submitting the correct ticket, which will help to resolve your issue in a timely manner.
Ashland University Tech Support Center
If you are having a problem with computer software or hardware, GMail, Portal, Bb Learn, Mediasite or WebAdvisor, contact Information Technology by submitting a ticket through the kbox system. Please note that issues for the Ashland University website should be submitted to Web Services below.
Enterprise Project Management Office (PMO)
The Enterprise Project Management Office (PMO) provides collaborative leadership to campus departments for cross-divisional information technology initiatives. This includes planning and implementing IT enterprise systems that support the AU Strategic Plan.
Facilities Management & Planning
If you need assistance with interior or exterior maintenance, such as heating or air conditioning not working, please submit a work order through the Maintenance Direct system.
Marketing & Communications and Web Services
For all other marketing requests (stationery, graphic design, printing, photography, video, digital sign messages, etc.) use the Marketing Ticket button.
Submit a Broken Link or other web ticket
Office of Institutional Effectiveness
Data Request Form
If you are needing data and information about Ashland University students, faculty, and staff (e.g., enrollments, credit hours generated, graduation numbers, etc.), please review the Interactive Dashboards and Reports on the Office of Institutional Effectiveness portal site. If the information you need is not already available, you can make a request via the Data Request Form.
Survey Request Form
If you are planning to conduct a survey of students, faculty, and/or staff at Ashland University, the Office of Institutional Effectiveness can assist you. We provide services ranging from pulling a population to survey, to finding the best time to conduct your survey, all the way to helping you conduct your survey. If you are planning to conduct a survey of an AU population, please proceed with your request below.