The Office of Institutional Effectiveness will submit a summary of formal student complaints to the Executive Leadership Team (ELT) on a quarterly basis.  The reports will contain the following information:

• The total number of complaints received.
• The nature of complaints received by generic category.
• A summary record of each complaint received and the action taken.
• Total number of appeals and percentage of decisions which were either upheld or overturned.
• An analysis of any complaint trends noticed and any steps already taken or recommended courses of action to address these trends (done on an annual basis).