The Ashland University (AU) Student Complaint Policy is available to students who wish to have a concern resolved regarding a process or person of the university community not covered by existing policies (i.e., grade appeals and academic grievance procedure).  The objective of the AU Student Complaint Policy is to resolve concerns as quickly and efficiently as possible at the level closest to the student.  This policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. Students may utilize either or both procedures.