Residence Life staff members are trained and experienced in helping roommates resolve conflicts and can offer advice, support and formal or informal assistance. Additionally, staff members in the Counseling Center will help students pursue their academic and personal goals. Personal counseling services are free to all students and are designed to enhance the quality of their university experiences.

Resident Assistants are on duty Sunday through Thursday, from 8:00p.m. until 7:00a.m. and Friday and Saturday, from 9:00p.m. until 7:00a.m. Contact information is posted in each building. On-duty staff members may also be contacted by calling safety services. Professional staff members in residence life are on call 24 hours per day, 7 days a week to respond to emergency situations involving students. For more information, including emergency information procedures for each building and details about downloading the Campus Shielf app, which will send you instant alerts regarding emergency situations, severe weather advisories, school closings, and major event cancellations, click here.

At the beginning of each semester and during break periods, the residence life staff will conduct Health & Safety Inspections to address any health, safety, sanitation, and maintenance issues that may be present in rooms.

The Ashland University Mail Center is located on the ground floor of the Hawkins-Conard Student Center. Postal services available include stamps, envelopes, parcel postage shipping, first class, express and standard mail processing. On Saturdays, the service window is open with limited services available. The Mail Center may use more than one vendor for shipping express parcels and mail (UPS, FedEx, etc.). Outgoing mail is taken to the Ashland Post Office at 3:30p.m. each business day. Student mail is picked up from the post office in the morning Monday- Saturday and is distributed to student mailboxes by 10:30a.m. on those days (excluding University and postal holidays). NOTE: It is required that all students use the e-mail address and mailbox (if assigned) provided to them by Ashland University. Correspondence sent to students using these mediums will be considered a legitimate attempt to contact a student.

Facilities Management and Planning provides routine and emergency maintenance for residence halls. Students should report clogged drains, lights that do not work, desk drawers that are difficult to open, or other maintenance concerns through a work order, which can be found at housing.ashland.edu. Students should report emergency maintenance concerns to safety services immediately; examples include loss of electrical power in the room, strong smell of gas, no hot water, water leak, no heat, elevator entrapment, etc.

Staff within the Office of Residence Life regularly offer programs to members of the Ashland community. These could be socials, educational, or spiritual in nature. Residence Life also actively supports the programming efforts of Student Activities, Athletics, Religious Life, Fraternity/Sorority Life, and Recreational Services as well as other key departments on campus.

Ashland University is committed to providing an environment which inspires personal safety, educational growth and peace of mind. To see specific security services that we provide as well as a list of measures that students can take to help maintain the security of our facilities, click here.