Student Complaint Process
Ashland University attempts to resolve student complaints through the institution’s University’s Student Complaint Procedure.
If a grievance cannot be resolved by the university’s internal processes, Ohio residents and out of state students residing in SARA states may choose to file a written complaint with the Ohio Department of Higher Education (ODHE). The ODHE is responsible for responding to non-instructional complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. Out of state students may also choose to seek the assistance of other applicable regulatory bodies or agencies in having their complaint reviewed. Contact information for each state’s higher education oversight agency is noted below.
Ohio Residents’ Student Complaint Procedure
For Ohio resident’s, complaints not resolved at the institutional level can be filed utilizing the Ohio Department of Higher Education’s non-SARA consumer complaint procedure and online form. Contact information to the Ohio Department of Higher Education and link to the online form may be found below:
Ohio Department of Higher Education
25 South Front St
Columbus, OH 43215
Phone: 614.466.6000
Ohio Department of Higher Education External Link
Student complaints not resolved at the institutional level can also be submitted to the:
Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
Phone: 800.621.7440
Higher learning Commission External Link
Online Students’ Complaint Procedure
NC – SARA STUDENT COMPLAINTS PROCEDURE
Ashland University operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements. As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institutional level. For complaints not resolved within the institution, a student may file an appeal in one of the following ways (dependent on their state residence):
Non-Ohio Residents’ Student Complaint Procedure (for out-of-state students from SARA member states not residing in Ohio)
For non-Ohio residents located in SARA member states with complaints not resolved at the institutional level, they may file a SARA complaint utilizing the Ohio Department of Higher Education’s SARA Portal Agency.
NON – SARA MEMBER STATE STUDENT COMPLAINTS PROCEDURE
For residents not located in a SARA member state with complaints not resolved at the institutional level, you may contact the appropriate authority in your state of residence. Contact information can be found in the list of state agencies below.
ALABAMA
Alabama Department of Postsecondary Education
PO Box 302130
Montgomery, AL 36130-2130
Phone: 334.293.4500
Alabama Department of Postsecondary Education External link
ALASKA
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, Alaska 99811-0505
Phone: 880-441-2962
Alaska Department of Postsecondary Education External link
ARIZONA
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007 Phone: 602.542.5709
Arizona State Board for Private Postsecondary Education External link
ARKANSAS
Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201-3818
Phone: 501.371.2000
Arkansas Department of Higher Education External link
CALIFORNIA
Bureau for Private Postsecondary Education
PO Box 980818
W.Sacramento, CA 95798-0818
Phone: 888.370.7589 or 916.431.6959
Bureau for Private Postsecondary Education External link
COLORADO
Department on Higher Education Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203
Phone: 303.862.3001
Department on Higher Education External link
CONNECTICUT
Connecticut Office of Higher Education
39 Woodland St.
Hartford, CT 06105-2326
Phone: 860.947.1800
Connecticut Office of Higher Education External link
DELAWARE
Delaware Department of Education
The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639
Phone: 302.735.4000
Delaware Department of Education External link
FLORIDA
Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400
Phone: 850.245.0505
Commission for Independent Education External link
GEORGIA
Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084
Phone: 770.414.3300
Nonpublic Postsecondary Education Commission External link
HAWAII
Business Registration
Division of the Hawaii Department of Commerce and Consumer Affairs
PO Box 40
Honolulu, HI 96810
Phone: 808.587.4272
Division of the Hawaii Department of Commerce and Consumer Affairs External link
IDAHO
Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037
Phone: 208.334.2270
Idaho State Board of Education External link
ILLINOIS
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Phone: 217.557.7359
Illinois Board of Higher Education External link
INDIANA
Board for Proprietary Education Indiana Commission for Higher Education
101 W. Ohio St., Suite 670
Indianapolis, IN 46204
Phone: 317.464.4400
Board for Proprietary Education Indiana Commission for Higher Education External link
IOWA
Iowa College Student Aid Commission
603 E. 12th St., 5th Floor
Des Moines, IA 50319
Phone: 515.725.3400
Iowa College Student Aid Commission External link
KANSAS
Individuals with a complaint about an out‐of‐state school operating in Kansas must complete and submit an online submission form that can be found here:
Out of State Complaint Process Form External link
KENTUCKY
Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320
Frankfort, KY 40601-8204
Phone: 502.573.1555
Kentucky Council on Postsecondary Education External link
LOUISIANA
State of Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821
Phone: 225.342.4253
State of Louisiana Board of Regents External link
MAINE
Maine State Board of Education (MSBE)
23 State House Station
Augusta, ME 04333-0023
Phone: 207.624.6846
Maine State Board of Education (MSBE) External link
MARYLAND
Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore, MD 21201
Phone: 410.767.3301
Maryland Higher Education Commission (MHEC) External link
MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
Boston, MA 02108-1696
Phone: 617.994.6950
Massachusetts Board of Higher Education External link
MICHIGAN
Michigan Department of Education
PO Box 30008
Lansing, MI 48909
Phone: 517.373.9235
Michigan Department of Education External link
MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108
Phone: 651.259.3975 or 800.657.3866
Minnesota Office of Higher Education External link
MISSISSIPPI
Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211 Phone: 601.432.6372
Mississippi Commission on College Accreditation External link
MISSOURI
State of Missouri Coordinating Board for Higher Education
205 Jefferson St.
Jefferson City, MO 65101
Phone: 573.751.2361
State of Missouri Coordinating Board for Higher Education External link
MONTANA
Montana Board of Regents
Office of Commissioner of Higher Education – Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
Phone: 406.444.6570
Montana Board of Regents External link
NEBRASKA
Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
Phone: 402.471.2847
Coordinating Commission for Postsecondary Education External link
NEVADA
Nevada Commission on Postsecondary Education
3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120
Phone: 702.486.7330
Nevada Commission on Postsecondary Education
NEW HAMPSHIRE
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
Phone: 603.271.0257
New Hampshire Department of Education External link
NEW JERSEY
New Jersey Secretary of Higher Education
20 W. State St.
PO Box 542
Trenton, NJ 08625-0542
Phone: 609.292.4310 or 609.984.2709
New Jersey Secretary of Higher Education External link
NEW MEXICO
New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505-2100
Phone: 505.476.8400
New Mexico Higher Education Department External link
NEW YORK
New York State Education Department
Office of College & University Evaluation Education Bldg.
5 North Mezzanine, 89 Washington Avenue
Albany, NY 12234
Phone: 518.474.2593
New York State Education Department External link
NORTH CAROLINA
Board of Governors of the University of North Carolina
General Administration
910 Raleigh Rd.
Chapel Hill, NC 27515-2688
Phone: 919.962.4538
Board of Governors of the University of North Carolina External link
NORTH DAKOTA
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Phone: unknown
North Dakota Department of Career and Technical Education External link
OHIO
Ohio Department of Higher Education
25 South Front St.
Columbus, OH 43215
Phone: 614.466.6000
Ohio Department of Higher Education External link
OKLAHOMA
Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603
Phone: 405.225.9100 or 405.225.9142
Oklahoma State Regents of Higher Education External link
OREGON
Oregon Office of Degree Authorization
1500 Valley River Dr., Suite 100
Eugene, OR 97401
Phone: 503.373.0072
Oregon Office of Degree Authorization External link
PENNSYLVANIA
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333
Phone: 717.783.6785
Pennsylvania Department of Education External link
RHODE ISLAND
Rhode Island Office of the Postsecondary Commissioner
Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903
Phone: 401.736.1110
Rhode Island Office of the Postsecondary Commissioner External link
SOUTH CAROLINA
Nonpublic Postsecondary Institution Licensing
1333 Main St., Suite 200
Columbia, SC 29201
Phone: 803.737.3918
Nonpublic Postsecondary Institution Licensing External link
SOUTH DAKOTA
South Dakota Secretary of State
State Capitol
500 E. Capitol Ave
Pierre, SD 57501-5070
Phone: 605.773.3215
South Dakota Secretary of State External link
TENNESSEE
Tennessee Higher Education Commission
Parkway Towers, Suite 1700
404 James Robertson Pkwy
Nashville, TN 37243-0830
Phone: 615.741.3605
Tennessee Higher Education Commission External link
TEXAS
Texas Workforce Commission
Career Schools and Colleges-Rm 226-T
101 East 15th Street
Austin, TX 78711-0001 1
Phone: 800.558.8321
Texas Workforce Commission External link
Texas Alternate Contact #1 In writing:
Texas Higher Education Coordinating Board Office of General Counsel
P.O. Box 12788 Austin, TX 78711-2788
Phone: 512.427.6101
Texas Alternate Contact #2:
Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
Texas Office of the Attorney General External link
UTAH
Utah System of Higher Education State Board of Regents
60 South 400 West
Salt Lake City, Utah 84101-1284
Phone: 801-321-7103
Utah System of Higher Education State Board of Regents External link
VERMONT
Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
Vermont Agency of Education External link
Vermont Alternate Contact:
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
Phone: 802.828.3171
VIRGINIA
Commonwealth of Virginia Council of Higher Education
James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219
Phone: 804.225.2600
Commonwealth of Virginia Council of Higher Education External link
WASHINGTON
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
Phone: 360.753.7869 or 360.753.7866
Washington Student Achievement Council External link
WASHINGTON D.C.
Government of the District of Columbia Education Licensure Commission
810 1st Street, NE, 2nd Floor
Washington, DC 20002
Phone: 202.724.2065
Government of the District of Columbia Education Licensure Commission External link
WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301
Phone: 304.558.2101
West Virginia Higher Education Policy Commission External link
WISCONSIN
Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
Phone: 608.266.1996
Wisconsin Educational Approval Board External link
WYOMING
Wyoming Department of Education
Hathaway Bldg., 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002-0050
Phone: 307.777.5712